Shipping, Payment, Returns & Refunds.
U.K shipping is included on each item purchased plus many
items have an International Shipping option too.
For U.K deliveries we use: Recorded/Sign For Delivery or Special Delivery- Monday to Friday by 1pm. A signature is needed on delivery.
For International Deliveries we use: Royal Mail International Tracked and these customers are responsible for paying any import taxes their country impose.
All parcels worldwide are insured for the full amount of your order and a tracking number is available on request.
Everything with an Add to Cart button in our store is in stock. We endeavour to dispatch your purchase to you within 48 hours- Monday to Friday.
When you order a custom made item, we will confirm the total price, payment options and shipping date.
If you need something urgently- just let us know using the contact form. We have no control over Royal Mail delivery service but if we think there will be a delay in delivery of your order, we will let you know.
By credit card with Paypal ( no Paypal account needed ) U.K customers can also pay their invoice by Bank Transfer if preferred.
Please use the contact form with your shopping list for:
A Bank Transfer Invoice.
or the International Shipping charge if you cannot find it on the item page.
Please use the contact form within 7 days of receiving goods to request our UK returns address as this is different from our business address. Thank you
We will refund in full up to 14 days after purchase for items from the Greenlandice Store once they have been returned except:
NO REFUNDS for:
1. Your return postage costs.
2. Items that have been worn/used
3. Custom made items.
4. For any item after 14 days of purchase.
5. Tights- for hygeine reasons unless they are faulty.
Therefore please only purchase tights that you know fit you.
6. 5% Paypal fees for purchases with non payment of shipping and therefor not shipped to you.